General inquiries

For questions about product features, pricing, accounts, or policy clarifications, our general support desk is prepared to assist. Submitting a concise message helps us respond more quickly and accurately.

• Email: [email protected]
• Subject line suggestion: General Inquiry – [Topic]
• Please include: your organization or company name, contact details, and a brief description of your question.

Developer submissions

Ojuza welcomes technical submissions from developers, startups, and integration partners seeking to extend the platform. To enable a swift assessment, please provide comprehensive details as described below.

• Subject line: Developer Submission – [Project Name]
• Project name, overview, and intended use case
• Target platforms and environments (e.g., Web, iOS, Android, API)
• Links to project site, sandbox/demo, and code repository (GitHub, GitLab, etc.)
• Technical requirements, data flows, security considerations, and any compliance notes
• Primary contact: name, role, email, and preferred follow-up method

Send developer submissions to [email protected] with the subject line you’ve prepared. Our Partnerships and Developer Relations teams will acknowledge receipt and outline next steps within the standard response windows.

Response times

We publish clear expectations for how quickly you will hear back from Ojuza. Timelines assume normal business hours and exclude weekends and holidays.

• General inquiries: acknowledgement within 1 business day; substantive reply within 2 business days.
• Developer submissions: acknowledgment within 2 business days; substantive update within 5 business days.
• Critical issues affecting access or security: priority routing with targeted replies within 4 business hours when feasible.

If additional information is required to process your request, we will notify you and specify the expected next steps and timeline.